The call after 5pm
Goes to voicemail. The family is already ringing the next provider on their list.
CareOps Lost Enquiry Recovery
You're losing care enquiries that should have become clients.
Every week, private-pay enquiries arrive by phone, web form and referral. Some are never followed up. CareOps shows where they leak, what they are worth, and what to fix first.
Website enquiries
Family enquiries
Referral follow-up
The problem
The family called. Nobody called back. Another provider won the client.
In most domiciliary agencies, the same person handles enquiries, scheduling, recruitment and on-call. Enquiries do not get lost on purpose. They get lost because everyone is busy and nobody owns the follow-up.
The web form
Lands in an inbox, gets half-read between visits, and quietly drops down the screen.
The referral
Accepted verbally, never logged. Two days later nobody is sure if anyone called back.
The follow-up
Loses every time to today's rota gap. Important always loses to urgent.
What we check
A 7-14 day audit of your enquiry front door.
We map how an enquiry actually travels through your provider and find every point it can fall through.
How enquiries arrive: phone, website, email, referral and out-of-hours
Who receives each enquiry, and who owns the follow-up
Your real response time, measured rather than assumed
A discreet front-door enquiry test, with your permission
Whether enquiry source and conversion are tracked
Where assessments get booked, and where they stall
Your numbers
What might missed follow-up be costing you?
Adjust the figures to match your provider. Nothing is sent anywhere. This calculator runs entirely in your browser.
Enquiries last month
Potential clients lost per year
~5.4 clients
Annual revenue leakage
£44,928
Recoverable value if halved
£22,464
Recoverable value vs. £495 audit
45x
Illustrative planning estimate only. The audit checks the real front-door process and gives you the working behind any leakage estimate before implementation is discussed.
Request an audit reviewWorked example
A simple missed-enquiry leakage example.
If a provider receives 12 enquiries a month, misses proper follow-up on 15%, and only 25% of those would have converted, the annual leakage is still material.
Example12 enquiries/month
Missed follow-up15% missed
Likely conversion25% conversion
Estimated leakage£44,928/year
Audit cost£495
Potential recovery£22,464/year
The point is not to buy software first. The point is to prove where revenue is leaking, then close the biggest gap.
Audit deliverables
What you get before any implementation decision.
Enquiry flow map
How every enquiry travels through your provider, and where it can drop.
Response-time findings
Your real speed to respond, measured across channels.
Leakage estimate
A pounds figure for what is likely being lost, with the working shown.
Front-door test results
What actually happened when an enquiry came in, with permission.
Prioritised fix list
The small number of changes that close the biggest gaps first.
Follow-up workflow
A simple owner, next-action and deadline system to put in place.
After the audit
What happens after the audit?
Many providers choose to install a recovery workflow after they see the evidence. Implementation only happens after the audit proves where enquiries are leaking and the provider chooses to close the gap.
AI Receptionist
Instant SMS response
Missed-call recovery
Callback workflow
Team handover process
Audit review
See where your enquiries are being lost.
Start with a short review of how enquiries reach you today, and whether a paid audit is worth your while. No obligation, no hard sell.
Pricing
Start small. Pay for proof.
Begin with the audit. If there is no meaningful leak, you do not need a bigger engagement. If there is, we show you how to close it.
Lost Enquiry Recovery Audit
Find where enquiries are being missed, delayed, or dropped before they turn into lost revenue.
£495 one-off
- Missed call and web enquiry review
- Follow-up gap report
- Recovery action plan
Implementation Sprint
Install the recovery workflow, response routes, and handover process around the provider team.
£1,500 one-off
- AI receptionist setup
- Callback and follow-up workflow
- Team handover pack
Monitoring
Keep recovery activity visible with weekly oversight and response-gap checks.
£750/month
- Weekly recovery review
- Missed enquiry checks
- Priority actions for the team
Founding Provider Package
Best entry package for providers who want audit, setup, and launch support in one engagement.
£1,995 one-off
- Recovery audit included
- Implementation sprint included
- Launch support and handover
CareOps Command Centre
Need weekly operational visibility too?
CareOps Command Centre gives managers a weekly operating view across staffing, DBS, training, rota gaps, compliance evidence and enquiry follow-up.
View Command Centre